Hi April,
We apologize for the unfortunate experience you had with our chicks. We take great care in ensuring the health and well-being of our chicks during shipping and with our Live Chick Guarantee. We are disappointed to hear that some did not survive.
We understand your frustration with the mix of chicks and the timing of their hatching. We will take this feedback into consideration to improve our processes in the future.
We strive to have open and transparent communication with our customers. We're sorry to see that the first time we are made aware of an issue with the chicks is this review. We're always here to help via email, phone, text or even social media platforms. As we are committed to supporting you through this situation.
Thank you for the review and your comments are greatly appreciated. We hope to have the opportunity to serve you better in the future.
Best,
AZ Chickens Customer Service Team