Politique d’expédition

Hatching Eggs

We want every chicken keeper to experience the joys of hatching eggs, but we know the uncertainty can be a challenge. Shipped eggs face many variables in transit and incubation, and no reputable supplier can promise that any specific egg will hatch. While a 50% hatch rate on shipped eggs is generally considered a success even among experienced breeders, we understand that results below your expectations can feel very frustrating.

Minimum Hatch Experience Guarantee (up to 24 eggs)

For orders of up to 24 eggs, shipping is a flat 15 and these orders are covered by our Minimum Hatch Experience Guarantee. If your overall hatch rate is 25% or less, we will send a one-time complimentary replacement of the same quantity, with shipping included on the replacement.

Pro Guarantee (25+ eggs)

For orders of 25 or more eggs, you receive free shipping and lower per‑egg pricing. Because these are breeder‑sized orders, they are sold at a discount and covered by our Pro Guarantee. If your overall hatch rate is 9% or less, you qualify for a replacement order at 50% off the egg price; shipping is not included on the replacement and will be charged at our standard rate.

If you prefer this more generous protection, you may wish to place multiple smaller orders rather than one large order.

How to receive your reshipment

To receive your discounted or free reshipment, you must contact us within six weeks of the original ship date. We will ask a few questions about your setup, offer helpful incubation advice, and schedule a new order for the next available date for your selected breeds. We are not able to provide a refund as an alternative to replacement.

Additional policies for all hatching egg orders

If your eggs arrive cracked or broken, you must contact us (link) within two business days of receipt to receive a refund or replacement order. Any bonus egg(s) included in your shipment will be considered a replacement for damaged egg(s).

AZ Chickens does not offer refunds or compensation for postal delays, incubator issues, or failed hatches.

 

 

Live Arrival Guarantee

If you place an order for 3 or more chicks or quail, AZ Chickens guarantees the number of live birds received will match your order. If there is a loss in transit, we will issue store credit or, in some cases, a replacement shipment. We do not offer monetary refunds or credit shipping costs.

To qualify:

  • Email us the day your birds arrive

  • Include a photo of all losses, the shipping box, and the shipping label

This guarantee only applies to same-day pickup from your post office and submission of photo documentation within 24 hours of arrival.

Examples:

  • If you order 2 quail and both arrive deceased, we will issue store credit for 2 quail.

  • If you order 3 quail and all 3 arrive deceased, we will reship the full order.

  • If you order 12 chicks and 5 arrive deceased, we will reship those 5 chicks.

  • If you order 25 chicks and 2 arrive deceased, you will receive store credit for 2 chicks.

Replacement shipments may be offered if the losses meet safe shipping minimums for the season. Immediate reshipment is not guaranteed.

 

 


Shipping

Orders ship weekly, typically Monday through Wednesday via USPS. Transit time varies by region (1–2 days is common). We do not guarantee delivery speed and are not responsible for USPS delays.

 

 

Farm Locations, Tours & Local Pickup

We operate farms in both Arizona and Texas, and our poultry is specifically managed to thrive in hot weather climates. We do not offer farm tours or on-site visits in order to maintain strict biosecurity standards and ensure the health of our flocks.

We offer local hen pickup within the state of Arizona for certain breeds and ages. Pickup is scheduled on a bi-weekly or bi-monthly basis. Once your birds are ready, we coordinate a time with you and provide a list of available pickup locations.

Pickup locations include: Chandler, Gilbert, Mesa, Globe, Waddell, and Tucson.

We group these meetups with egg deliveries and other scheduled pickups to ensure efficiency. Customers will be notified by email with all necessary pickup details when their order is ready or schedule here after placing your order.

Quail and baby chicks are hatched and raised at our Texas farm and will require shipping. We are working to expand local availability as we grow.

In addition to our in-house operations, AZ Chickens partners with expert suppliers and farmers to bring specialized poultry and products designed for heat-tolerant poultry and quail keeping. These collaborations help us serve customers across diverse regions while maintaining consistent quality and breed standards.

 

 

Phone Number Requirement

A valid phone number is required for shipment. Your phone number will be written on the box to allow the post office to contact you upon arrival. Double-check accuracy before placing your order.

Approximate Shipping Rates Ranges (subject to change without notification)

  • Baby chicks / Quail: Free to $54 (depending on quantity purchased)

  • Juveniles / Quintet Breeding Group: $210 per box (2–5 birds)

  • Adults: $210 per box (1–2 birds)

  • Partner Products: Varies by item, most ship free

  • Incubators / Pluckers: $200 flat rate shipping (per item)

  • Local Pickup (Arizona only): Free

 

 

Tracking Numbers

Tracking numbers will be emailed on the day your chicks or products ship.

 

 

Partner-Supported Products

Some live poultry and supply orders may be fulfilled through AZ Chickens’ trusted partners. These include select breeder flocks and supply companies who meet our strict quality and health standards. While all orders are processed and supported by AZ Chickens, select items may be prepared or shipped from alternate facilities depending on season, inventory, and availability.

Regardless of origin, all products remain under the same customer support policies and guarantees listed throughout these Terms & Conditions.



Shipment Timing

Our chicks are hatched and shipped on a weekly basis throughout the year. While we aim to provide accurate estimates for your shipping window, the actual shipment date depends on many factors including egg production, fertility, hatch rates, and seasonal conditions.

Rare breeds and specialty lines may take longer to fulfill. Hens may also slow or stop laying without notice, which can affect timing. We appreciate your patience and understanding that live animals are subject to natural variability, and fulfillment cannot be treated like an automated system.

 

 

By placing an order, you confirm that you have read, understood, and agreed to all terms above.