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Frequently Asked Questions

View All FAQ’s
Fluffy white chick on a white background

Do you offer a live-arrival guarantee for quail?

Yes, shipped quail are covered by a live-arrival guarantee that focuses on birds that do not survive up to the point of delivery when properly documented. If any quail arrive dead, contact us right away with photos of the losses, box, and label so we can determine whether a refund, store credit, or reshipment is appropriate under current policy and availability.

Do you offer local pickup instead of shipping?

We offer scheduled local pickup for certain pullets and adult hens in Arizona through meetups in cities like Chandler, Gilbert, Mesa, Globe, Waddell, and Tucson, but do not operate a walk-in retail store or farm tours. Baby chicks and quail are raised at our Texas location and ship by mail, while hatching eggs are also shipped rather than picked up locally.

How are live quail shipped and what should I expect?

Live quail are raised at our Texas farm and shipped via USPS Priority or Express-level services in sturdy boxes with enough age and body condition to handle transit, usually around 6 weeks for adults. They often arrive thirsty and hungry but otherwise bright, so have water and high-protein game bird feed ready immediately on arrival.

How do you ship hatching eggs safely?

We ship hatching eggs Monday through Wednesday via USPS in insulated foam shippers with extra padding on both ends of the box to buffer postal handling. This packaging helps protect shells and internal structures, but it cannot eliminate every risk from transport, so we pair it with clear expectations and structured guarantees rather than promising perfect hatch rates.

How does shipping work for baby chicks?

Day-old chicks are carefully packed at our Texas farm with appropriate bedding and seasonal heat management, then shipped via USPS using the fastest route we can access. They are addressed to your local post office for pickup, so you can collect them promptly when you receive the call that they have arrived.