Best practice: Whenever you add new birds, keep them physically separate from your main flock at first, wash hands between groups, and avoid sharing feeders or waterers until you’re confident everyone is healthy. Good biosecurity also means limiting visitor access to your coop, especially from other poultry keepers, so you don’t accidentally import parasites or disease.

Yes, chicks must go straight into a pre-warmed brooder so they are not trying to recover from shipping while also fighting chills, especially if your house or barn is cool. Aim for around 95°F at chick height on one side of the brooder with cooler space available so they can move to where they are comfortable.

Yes, once shipped eggs arrive, allow them to rest pointy-end down at room temperature for 12–24 hours so internal structures can settle after transit. This simple step can improve outcomes compared with setting them immediately while still fitting easily into most incubation timelines.

If chicks huddle directly under the heat source and chirp loudly, they’re likely too cold, while chicks spreading far away, panting, or avoiding the warmth entirely are probably too hot. Aim for even spacing and quiet, active behavior, adjusting lamp height or output rather than guessing purely from a thermometer reading.

Plan to keep new birds in a separate but adjacent area for several days so everyone can see but not touch, then integrate onto the roost at night when they’re calm. Make sure there is enough space, multiple feed and water points, and a safe escape route so pecking order behavior stays at normal levels rather than turning into bullying.

For each chick order, plan on a draft-free brooder with an adjustable heat source, a thermometer or close observation, chick starter feed at 20–22% protein, chick-sized feeders and waterers, and fine chick grit if you will offer anything beyond crumble. Many customers also add electrolytes or probiotics for the first few days to help chicks bounce back from shipping stress.

Start chicks on a 20–22% protein chick starter and keep them on higher protein until they are well grown and, for layers, close to starting eggs. Rather than switching on a specific birthday, adjust feed when their roles change—such as moving layers to a 20% all-flock or layer-appropriate feed once they are laying consistently.

Hatching egg orders can be cancelled if they haven’t been fulfilled or shipped yet, but a cancellation fee applies because of the labor required to collect, reserve, and prepare your eggs. Once eggs are fulfilled, in transit, or delivered, financial compensation is no longer available, so reach out quickly if you need to change plans.

If you contact us within 24 hours of placing any order, you can cancel for a full refund under our current terms. After that window and before your scheduled shipping month, cancellations are still possible but may be subject to reduced refunds or specific cancellation fees because each reservation requires flock planning, labor, and reserved capacity.

Each equipment listing includes sizing and usage notes, such as how many birds it supports, whether it’s designed for chicks or adults, and what kind of coop or run it fits. If you’re unsure, send us details or photos of your current setup so we can confirm whether a given feeder, water system, or brooder solution will truly solve your problem before you buy.

Shelf-stable items like equipment, bedding, or small accessories usually ship on regular business days with standard carrier services that are faster and less restricted than live-ship windows. Tracking is emailed when your order goes out, and you can often combine these items with live orders, though they may arrive in separate boxes for safety.

Customers often see better results when they combine quality eggs with an accurate thermometer/hygrometer, an incubator with reliable turning, and a post-hatch package that includes high-protein chick starter, electrolytes, and brooder supplies. Consider adding these when you order so you are not relying on last-minute big-box options that may not match Arizona conditions.

Most first-time and Arizona customers do best when they add a starter bundle that includes high-protein feed, chick grit, electrolytes or probiotics, and a simple supplement plan, plus an extended warranty if they want extra protection. These pieces together dramatically increase early survival and growth, and they save you from multiple store trips in the first week.

Most of our recommended high-protein feeds and core supplements are designed as all-flock or game bird options that work across mixed-age and mixed-species backyard flocks when used as directed. Always check the product label for specific age or species notes, and if you’re breeding or have specialty birds, ask support how to tweak your program.

At checkout, consider adding a high-protein game bird feed, appropriate grit, and a small supplement kit with electrolytes or probiotics so quail bounce back quickly from transport. These items support feather quality, egg production, and overall resilience, especially in heat, and save you time trying to source specialty feed after birds are already home.

Pullets and hens benefit from the same high-protein, Arizona-appropriate feed recommendations as chicks, plus layer grit and a dedicated calcium source like oyster shell once they start laying. Many customers also add hemp or premium bedding, electrolytes for summer, and supplements such as NutriBalancer or breeder formulas to support long-term health and production.

Local rules for flock size, roosters, noise, and coop placement vary widely by city, county, and HOA, so it’s your responsibility to confirm what’s allowed before you order. A quick check of your municipal code or a call to zoning usually clarifies whether hens, roosters, or quail are permitted and if there are any distance or permit requirements.

We do not offer local pickup for hatching eggs; all egg orders are packed and shipped to you to keep collection, handling, and biosecurity consistent. If you live nearby and want a more hands-on option, consider ordering chicks or pullets instead, which are available via local pickup or shipment depending on age and season.

We ship hatching eggs Monday through Wednesday via USPS in insulated foam shippers with extra padding on both ends of the box to buffer postal handling. This packaging helps protect shells and internal structures, but it cannot eliminate every risk from transport, so we pair it with clear expectations and structured guarantees rather than promising perfect hatch rates.

Even under excellent conditions, shipped eggs will rarely match local pickup hatch rates, and a 50% hatch is generally considered a solid outcome among experienced breeders. Our goal is to send fresh, well-packed eggs and to back them with minimum experience guarantees and reshipment options rather than promising specific percentages that no one can control.

Even with heat-hardy genetics, proper packing, and strong support, live animals and extreme climates always carry some risk, so no one can promise zero losses. Our goal is to dramatically lower your loss rate compared with generic birds by combining climate-smart genetics, higher protein nutrition, and mentoring, backed by practical arrival guarantees and optional extended coverage.

Chicks, quail, and hatching eggs can ship most of the year, but extreme summer heat and severe winter cold can add risk, especially for long rural routes. When temperatures make shipping unsafe, we may adjust dates, limit routes, or ask you to confirm you’re comfortable with added risk before we finalize a ship window.

In Arizona and similar climates, birds face more heat stress, eat less during peak heat, and need better ventilation and shade than generic backyard advice suggests. Choosing heat-hardy breeds, using higher-protein feeds, and designing open, well-shaded coops usually makes a bigger difference than adding expensive cooling equipment alone.

Eggs can technically be shipped in summer, but July and August in particular carry higher risk of reduced viability because postal trucks are not climate controlled even when sorting centers are. If you live far from distribution hubs or want to avoid those risks, we’re happy to schedule your eggs for a cooler window or talk through whether you’re comfortable accepting extra summer risk.

Baby chicks are not offered for Arizona meetup pickup because all chick hatching and early brooding is concentrated at our Texas farm for safety and year-round logistics. If you prefer not to ship day-olds, consider ordering pullets or older hens for local pickup, or hatching eggs if you want to incubate at home instead.

Day-old chicks are carefully packed at our Texas farm with appropriate bedding and seasonal heat management, then shipped via USPS using the fastest route we can access. They are addressed to your local post office for pickup, so you can collect them promptly when you receive the call that they have arrived.

Yes, minimum order sizes apply to shipped chicks so there are enough birds in the box to keep one another warm and stable in transit, especially in cold or very hot seasons. Product pages show the current minimums and any seasonal changes, and if you want fewer than the minimum you may need to combine with friends or choose started pullets instead.

The biggest risks for shipped chicks are extreme temperatures, extended transit times, and delays in pickup once they reach your post office. We reduce those risks by choosing early-week ship dates, using proven packing methods, and requiring same-day pickup, but you should still be prepared to give them immediate warmth, water, and feed when they arrive.

Baby chicks and quail are hatched and raised at our Texas farm and are shipped to your local post office rather than picked up at the farm or Arizona meetups. This separation allows each farm to specialize and lets us ship year-round more safely, especially during Arizona’s extreme summer heat.

For biosecurity reasons we do not offer public farm tours or in-person selection of breeding stock, because a single outside disease introduction can threaten entire flocks. Instead, we share photos, education, and detailed guidance online and through partners so you can see how birds are raised without compromising flock health.

We offer scheduled local pickup for certain pullets and adult hens in Arizona through meetups in cities like Chandler, Gilbert, Mesa, Globe, Waddell, and Tucson, but do not operate a walk-in retail store or farm tours. Baby chicks and quail are raised at our Texas location and ship by mail, while hatching eggs are also shipped rather than picked up locally.

After you order eligible pullets or hens, we email you when they’re ready and coordinate a pickup date, time, and location from our route calendar. Birds are pre-boxed for you so you don’t need to bring crates, and because of biosecurity and logistics, local pickup orders are generally considered final sale once you leave with your birds.

If you have a specific breed mix, quantity, or timing goal, contact us before or immediately after ordering so we can align your order with our hatch schedule. Larger or custom projects are often possible, but they may require different dates, minimums, or formats such as pullets or hatching eggs to meet your deadline.

You can place your order 24/7 on our website by adding items to your cart and checking out through secure online payment, or you can contact support if you need help choosing before you buy. Once your order is placed, we confirm availability, schedule your ship or pickup window, and email you updates so you always know the next step together.

Most chick and quail orders ship on our weekly schedule between Monday and Wednesday, with typical delivery in 1–2 days depending on your region. Exact timing depends on breed, season, and your chosen ship window, so product pages show the next available dates and support can help if you need birds by a specific time.

You receive automated emails when your order is placed, scheduled, and shipped, including tracking details for mailed orders and meetup information for local pickup. If you ever feel out of the loop, you can reply to any order email or contact support with your name and order number so we can review your timing and next steps together.

Juvenile and adult birds ship via USPS Express-style services because their larger bodies and heat sensitivity require the fastest transit, and they travel in purpose-designed boxes with limited capacity per box. We size boxes to hold a small number of adults or a handful of juveniles, and we strongly recommend filling boxes efficiently so you get the most value from each shipment.

Currently, quail are raised and shipped from our Texas facility and are not available for in-person pickup at the Arizona farm or meetup locations. If you’d prefer not to ship live quail, consider ordering hatching eggs instead so you can incubate and brood them directly at home.

Permit requirements vary by state and sometimes by species, so many people can keep domestic Coturnix-type quail without a permit, while others need a game or propagation license. Always check your state and local regulations before ordering quail so you stay compliant with wildlife and agriculture rules in your area.

Live quail are raised at our Texas farm and shipped via USPS Priority or Express-level services in sturdy boxes with enough age and body condition to handle transit, usually around 6 weeks for adults. They often arrive thirsty and hungry but otherwise bright, so have water and high-protein game bird feed ready immediately on arrival.

Because feed and supplements are perishable and must be stored correctly, returns are limited and typically not accepted once bags are opened or improperly stored. If something arrives damaged or clearly defective, contact us quickly with photos so we can review and offer store credit or replacement when appropriate under our policy.

Live animal purchases are not returnable and are generally not refunded once birds have shipped or arrived because of the biological risks and handling involved. Instead, we use a combination of live-arrival guarantees, store credit, and replacement options for documented issues that fall within our posted policies and timeframes.

Chargebacks used to avoid the posted cancellation terms are treated as a breach of agreement, and we will present our policy to your card issuer to request reversal if your order is still within normal timing. After a reversed chargeback, the order is treated as voluntarily cancelled, and only the standard partial refund amount applies under our terms.

We hand off healthy, properly packed birds and eggs on our normal schedule, but transit timing is controlled by USPS, so delivery speed itself is not guaranteed and is outside our direct control. Our guarantees focus on condition on arrival and clear documentation of any losses, not on whether the box was delayed a day in the postal network.

Most live birds and hatching eggs ship via USPS using Priority or Express-level services between Monday and Wednesday so they arrive as quickly as possible. We pack birds and eggs in purpose-built boxes with appropriate padding and insulation, and ship during safe weather windows so your order spends minimal time in transit.

Most orders arrive within 1–3 days of shipment depending on your distance from our farms and USPS sorting centers, with many customers seeing delivery the day after we ship. While we choose the fastest options and pack for safety, transit timing is ultimately controlled by USPS, so we cannot guarantee exact delivery times for live animals or eggs.

Shipping rates depend on what you order: chicks and quail often use graduated or flat-rate pricing, juvenile and adult birds are priced per express box, and some partner products ship free or at a fixed rate. Exact shipping charges are shown in your cart and at checkout before you pay, and may change over time as carrier costs and box requirements change.

Yes, extended coverage such as GritShieldâ„¢ can usually be added as long as your birds have not shipped yet, so contact support promptly if you decide you want extra protection. Once birds are in transit, new warranty add-ons are limited availability.

Yes, shipped quail are covered by a live-arrival guarantee that focuses on birds that do not survive up to the point of delivery when properly documented. If any quail arrive dead, contact us right away with photos of the losses, box, and label so we can determine whether a refund, store credit, or reshipment is appropriate under current policy and availability.

To request a reshipment under either the Minimum Hatch Experience or Pro Guarantee, contact us within the published window from your original ship date with your hatch results and equipment details. We will review your setup, offer improvements if needed, and then schedule a replacement order for the next available date for your chosen breeds; cash refunds are not an alternative to covered reshipments.