Our Policies & Purchase Agreement

Last Updated on 01/01/2025

AZ Chickens — Terms & Conditions

We look forward to sharing our flock with you and your family. To help make sure you are satisfied, all orders from AZ Chickens are subject to the following terms and conditions. By placing an order, you agree to these terms in full. Please read carefully. We reserve the right to refuse service or ban access to our website for any reason.

Hatching Eggs

We want every chicken keeper to experience the joys of hatching eggs, but we know the uncertainty can be a challenge. Shipped eggs face many variables in transit and incubation, and no reputable supplier can promise that any specific egg will hatch. While a 50% hatch rate on shipped eggs is generally considered a success even among experienced breeders, we understand that results below your expectations can feel very frustrating.

Minimum Hatch Experience Guarantee (up to 24 eggs)

For orders of up to 24 eggs, shipping is a flat 15 and these orders are covered by our Minimum Hatch Experience Guarantee. If your overall hatch rate is 25% or less, we will send a one-time complimentary replacement of the same quantity, with shipping included on the replacement.

Pro Guarantee (25+ eggs)

For orders of 25 or more eggs, you receive free shipping and lower per‑egg pricing. Because these are breeder‑sized orders, they are sold at a discount and covered by our Pro Guarantee. If your overall hatch rate is 9% or less, you qualify for a replacement order at 50% off the egg price; shipping is not included on the replacement and will be charged at our standard rate.

If you prefer this more generous protection, you may wish to place multiple smaller orders rather than one large order.

How to receive your reshipment

To receive your discounted or free reshipment, you must contact us within six weeks of the original ship date. We will ask a few questions about your setup, offer helpful incubation advice, and schedule a new order for the next available date for your selected breeds. We are not able to provide a refund as an alternative to replacement.

Additional policies for all hatching egg orders

If your eggs arrive cracked or broken, you must contact us (link) within two business days of receipt to receive a refund or replacement order. Any bonus egg(s) included in your shipment will be considered a replacement for damaged egg(s).

AZ Chickens does not offer refunds or compensation for postal delays, incubator issues, or failed hatches.

Printed Catalogs

We do not offer printed catalogs. All sales and information are conducted exclusively through our website.

Live Arrival Guarantee

We understand how disappointing it can be to face losses in your order. For the health and safety of your new birds, orders must be picked up at the post office the day they arrive. If you encounter such an unfortunate event, you must notify us within 24 hours of receipt so we can make it right. 

If you place an order for 3 or more chicks or quail, AZ Chickens guarantees the number of live birds received will match your order. If there is a loss in transit, we will issue store credit or, in some cases, a replacement shipment. We do not offer monetary refunds or credit shipping costs.

To qualify:

• Email us the day your birds arrive

• Include a photo of all losses, the shipping box, and the shipping label

This guarantee only applies to same-day pickup from your post office and submission of photo documentation within 24 hours of arrival.

Examples:

• If you order 2 quail and both arrive deceased, we will issue store credit for 2 quail.

• If you order 3 quail and all 3 arrive deceased, we will reship the full order.

• If you order 12 chicks and 5 arrive deceased, we will reship those 5 chicks.

• If you order 25 chicks and 2 arrive deceased, you will receive store credit for 2 chicks.

Replacement shipments may be offered if the losses meet safe shipping minimums for the season. Immediate reshipment is not guaranteed.

For losses of Started Pullets & Six-Week-Old Chickens, THIS IS A SALE IS FINAL PURCHASE. We offer warranties for additional protection and unforeseen events. We highly recommend the warranty if you prefer no risks and full protection.

For chick sexing errors, we provide you 150% of the chicks costs as store credit for any bird that has been incorrectly sexed, provided you contact us within the following time frames:

• Any breed: Contact Us between 14 to 20 weeks of the original shipment date.
• Started Pullets & Six-Week-Old Chickens: Contact Us between 4 to 12 weeks of the original shipment/pick up date.

Use of Photos & Name

You do not have permission to use our photos, name, or website link for any reason. All content is copyrighted. Unauthorized use of our name or images will result in legal action.

Flock Health & Vaccinations

All adult birds used for breeding are vaccinated and tested regularly. AZ Chickens participates in NPIP and maintains a disease-free status.

Chicks do not come with any vaccinations by default. Marek’s vaccination is available by request only at a cost of $1.00 per chick. We do not recommend vaccinating small flocks, which is why this service is only offered upon request.

Note: Marek's vaccination is not 100% effective. Birds may still contract Marek's disease if exposed. AZ Chickens is not liable for veterinary expenses, medications, or any health issues after shipment.

Shipping

Orders ship weekly, typically Monday through Wednesday via USPS. Transit time varies by region (1–2 days is common). We do not guarantee delivery speed and are not responsible for USPS delays.

Farm Locations, Tours & Local Pickup

We operate farms in both Arizona and Texas, and our poultry is specifically managed to thrive in hot weather climates. We do not offer farm tours or on-site visits in order to maintain strict biosecurity standards and ensure the health of our flocks.

We offer local hen pickup within the state of Arizona for certain breeds and ages. Pickup is scheduled on a bi-weekly or bi-monthly basis. Once your birds are ready, we coordinate a time with you and provide a list of available pickup locations.

Pickup locations include: Chandler, Gilbert, Mesa, Globe, Waddell, and Tucson.

We group these meetups with egg deliveries and other scheduled pickups to ensure efficiency. Customers will be notified by email with all necessary pickup details when their order is ready or schedule here after placing your order.

Quail and baby chicks are hatched and raised at our Texas farm and will require shipping. We are working to expand local availability as we grow.

In addition to our in-house operations, AZ Chickens partners with expert suppliers and farmers to bring specialized poultry and products designed for heat-tolerant poultry and quail keeping. These collaborations help us serve customers across diverse regions while maintaining consistent quality and breed standards.

Phone Number Requirement

A valid phone number is required for shipment. Your phone number will be written on the box to allow the post office to contact you upon arrival. Double-check accuracy before placing your order.

Refunds & Returns

We do not offer refunds or returns on live animal purchases. Store credit will be issued only for documented losses under our Live Arrival Guarantee. Full or partial refunds for cancellations are outlined below.

Payments

We accept all major credit cards at checkout.

Order Cancellations

• If we receive a cancellation request within 24 hours for any order, we will provide a 100% refund. This timeframe is strictly adhered to, with no exceptions.

• If your chicks are not shipped within 60 days of the selected shipping date/month chosen during checkout, you may cancel for a full refund.

• If you cancel your order before the selected shipping date/month chosen during checkout for any reason, you will receive a 50% refund.

Example: If you cancel an order of $200 before your estimated ship month, you will receive $100 back.

There are no exceptions to this policy, so please consider carefully before placing your order.

If you attempt to cancel your order or circumvent this policy by filing a credit card chargeback without cause:

• You agree and authorize AZ Chickens to present these terms as evidence to your credit card issuer.

• You further agree to have your credit card company side with AZ Chickens and reimburse us the payment in full.

• If the order has not exceeded the 60-day ship window, we will request that the chargeback be reversed.

• For cancellation: Upon successful reversal of the chargeback, your order will be considered voluntarily canceled, and you will receive only a 50% refund in accordance with our policy.

This applies whether or not the birds have been shipped and regardless of buyer intent, remorse or otherwise. Filing a chargeback to bypass our policy will be treated as a breach of agreement. Live bird purchases are different and have different inherent risks. If you don't accept risks, don't order.

Approximate Shipping Rates Ranges (subject to change without notification)

• Baby chicks / Quail: Free to $54 (depending on quantity purchased)

• Juveniles / Quintet Breeding Group: $210 per box (2–5 birds)

• Adults: $210 per box (1–2 birds)

• Partner Products: Varies by item, most ship free

• Incubators / Pluckers: $200 flat rate shipping (per item)

• Local Pickup (Arizona only): Free

Tracking Numbers

Tracking numbers will be emailed on the day your chicks or products ship.

Partner-Supported Products

Some live poultry and supply orders may be fulfilled through AZ Chickens’ trusted partners. These include select breeder flocks and supply companies who meet our strict quality and health standards. While all orders are processed and supported by AZ Chickens, select items may be prepared or shipped from alternate facilities depending on season, inventory, and availability.

Regardless of origin, all products remain under the same customer support policies and guarantees listed throughout these Terms & Conditions.

What to Expect

At AZ Chickens, we take pride in offering healthy poultry sourced from carefully selected breeding stock. However, it’s important to understand that even with top-quality genetics, there will be variation in the offspring. Not every chick will grow into a show bird or possess all ideal traits.

You may find some birds that exceed expectations and others that are less suited for breeding. This is a natural part of working with live animals. We encourage our customers to raise their birds to maturity, evaluate their qualities, and selectively breed those that best match your goals. This is the same process we use to strengthen our lines over time.

Breed-Specific Expectations

Our breeding lines are selected for appearance and performance, but we cannot guarantee all offspring will meet breed standards. Each bird will develop uniquely, and traits such as color, size, behavior, and production will vary.

Breed perfection takes generations. Expect variation, and use your best birds to improve your line.

Shipment Timing

Our chicks are hatched and shipped on a weekly basis throughout the year. While we aim to provide accurate estimates for your shipping window, the actual shipment date depends on many factors including egg production, fertility, hatch rates, and seasonal conditions.

Rare breeds and specialty lines may take longer to fulfill. Hens may also slow or stop laying without notice, which can affect timing. We appreciate your patience and understanding that live animals are subject to natural variability, and fulfillment cannot be treated like an automated system.

By placing an order, you confirm that you have read, understood, and agreed to all terms above.