Heather,
We are deeply sorry to hear about your negative experience with our White Bresse Chicks. We take the health and well-being of our chicks very seriously and we apologize for any inconvenience caused. It is unfortunate that some of the chicks did not survive the shipping process. We do our best to ensure that all chicks are shipped in optimal condition, but sometimes unforeseen circumstances can and do occur.
We would like to assure you that we do not intentionally ship extra chicks in anticipation of potential losses. Our goal is always to provide our customers with the best quality chicks and this week had an abundance to bless and share.
We appreciate you bringing this to our attention and we will address and review our shipping methods. Our customer service team has contacted you regarding remedies to the situation.
Please do not hesitate to contact us if you have any further concerns or questions. Thank you for your understanding and support.
