Our Policies & Purchase Agreement
Last Updated on 09/01/2022
We offer some of the most unique Bresse, Ayam Ketawa and QUALITY black copper marans found anywhere. We only ship healthy, well cared for day old chicks and quality hatching eggs. If you are wanting starter hens or roosters, Please call or text 602-699-4204. We will be glad to take care of all your needs.
Local pickup info found here
This article contains a comprehensive breakdown of our Purchase Agreement. Please read this article in its entirety as it pertains to ALL orders placed through AZChickens. We hope that by providing this to our customers we will resolve any uncertainty you may have by answering some important questions for you.
By placing an order through AZChickens you acknowledge and accept all terms and conditions laid out in our Purchase Agreement. No exceptions will be given.
Shipping:
Our farm is a relatively small operation, hosting roughly 200 breeding age chickens in totality. Our ability to collect eggs is heavily dependent on our hens. We cannot encourage a hen to lay more than she is biologically capable of- nor would we consider the practice humane. Due to the unpredictable nature of, well, nature we can only make educated guesses as to when we will be able to fulfill orders. To reiterate: we are not physically capable of providing exact fulfillment dates, only estimates. We do not fulfill international orders at this time.
AZChickens cannot claim responsibility over a package that is not within our possession. This means that once a package has been delivered to USPS, we have forfeited any responsibility over its handling. While we go to great lengths to package and label accordingly, all packages are subject to mishandling, extreme fluctuations in temperature and altitude, etc. AZChickens offers various forms of compensation for undesirable outcomes, which can be found under the appropriate subheading.
Shipping must be added to any order that is NOT selected for local pickup.
Minimum Orders:
Our minimum order for shipping is a 6-Chick minimum on all purchases of Day-Old Poultry. However, if purchasing less than 10 chicks you WAIVE any eligibility to claim any compensation in replacements, credit or combination of as outlined in our 48 hour live chick guarantee below. Though we will still fulfill small orders, any orders less than 10 chicks will be treated as 'sale is final' regardless of shipped or local pickup. We reserve the right to delay your small order if weather conditions are not optimal for shipping small orders.
Chick Purchases:
AZChickens provides a '48-Hour Live Bird Arrival Guarantee'.
If you place an order of 10 chicks or more we want you to have 10 live chicks after 48 hours, however we will offer compensation, in the form of a replacement or store credit. EXCEPTION: Due to the limited quantity of Ayam Ketawa chicks and Black Copper Marans chicks, AZChickens will not offer replacement poultry for these breeds until further notice. ALL orders selected for 'Local Pickup', sales of Ayam Ketawa or Black Copper Marans chicks or eggs are 'sale is final'.
Replacement orders must meet our minimum 6 chicks order requirements for safe shipping. We cannot guarantee immediate reshipment for replacement orders but we will certainly do asap.
To get your replacement or store credit you must notify us of the loss within 48 hours after you receive the birds and provide an emailed photo of the dead birds. This will be strictly enforced. If you do not pick up your chicks on the day they are available at the post office the 48-hour live guarantee is null and void.
Our email is rooster@azchickens.com ---- It's that easy!
GENERAL SHIPPING INFORMATION: Orders are usually shipped on Monday or Tuesday of each week and will arrive within 1-3 days after they are shipped. You will be given a selection of available ship dates during the checkout process. Additional shipping charges apply to larger orders. We will email you the tracking number when the birds ship; do not use the estimated date/time as a scheduled arrival time! Please note that day-old chicks are not required to be shipped Priority Express and many hatcheries do not use this service. USPS Priority Mail Express is the fastest domestic service available from the USPS. Although we pay for this express service, WE DO NOT GUARANTEE THAT YOUR SHIPMENT WILL BE DELIVERED OVERNIGHT.
Please contact AZChickens directly for inquiries regarding adult poultry sales. All starter, juvenile, adult and breeding pairs of all poultry/ducks are all ‘Sales are Final’ No Refunds/replacements, compensation or otherwise for any reason. When the animal leaves our care/possession, that represents the sale is final.
Hatching Eggs:
AZChickens 24 Hour guarantees hatching eggs purchased through our website to be true to breed variety and arrive in good condition. We do not, however, provide any guarantee regarding hatch rates, fertility or results. Hatching methods are a lot like fingerprints- everyone's is different and distinctive of their own beliefs regarding animal husbandry. Due your due diligence. Eggs can be shipped year-round, but please use your own discretion when ordering during extreme weather, cold or hot. We do not guarantee hatchability due to conditions beyond our control during shipment, hatching equipment or methods used, fertility or any other underlying conditions.
We firmly believe in our shipping methods using 4 inch foam couch cushions with individual holes for each egg, however, issues may arise that are outside of our control. In the event that hatching eggs are damaged in transit, AZChickens will provide either a one-time prorated (per egg) refund or store credit, or replacements at AzChickens discretion not the customer. This is contingent on verified proof being submitted to our company email (rooster@azchickens.com) in accordance to our guidelines below.
- To receive a pro-rated credit of AzChickens discretion, you must notify us of the loss within 24 hours after you receive the eggs and provide an emailed photo of the broken eggs in shipping box at the USPS facility. This will be strictly enforced. If you do not pick up your eggs on the day they are available the 24-hour guarantee is null and void. Our email is rooster@azchickens.com .
To be clear: WE DO NOT GUARANTEE THE HATCH RATE OF THE EGGS YOU WILL RECEIVE! Your results will be anywhere from 0%-100%.
What we cannot control:
-Shipping conditions (i.e. rough handling, exposure to extreme temperatures, delays, x-ray machines)
-Conditions under which you incubate your eggs (including equipment failure and negligence).
-Abrupt and unpredicted changes in mating and egg laying.
-Knowing if a particular egg was actually fertilized at the time of lay without cracking it open, rendering the egg useless (unless you’re hungry for an omelet).
What we can control:
-Setting auctions only for breeds that we ourselves are currently hatching successfully.
-Closely monitoring environmental conditions that would cause reduced fertility.
-Keeping an appropriate rooster to hen ratio based on activity level of individual breeds.
-Including 10 fresh and unbroken eggs.
-Clearly marking egg boxes for the postal service to avoid possible rough handling, extreme temperatures and x-ray machines.
Financial compensation will not be provided for packages experiencing less than seven days of delay. Packages delivered within Alaska and/or Hawaii are not eligible for store credit, refund or any compensation, or replacements. Purchases are 'sales are final' no exceptions.
Cancellations:
Any breed of Juvenile, starter, adult, breeding pair or any Live bird purchases & any Bresse chick purchases are 'sale is final'. We plan our raising and grow outs well in advance and should you decide to cancel or remove birds from your order for any reason, you will forfeit 25% of the cost of birds removed from your order. Once they shipped or been picked up, under no circumstances will a refund be provided once the animal(s) in question have left our property and/or care the sale is final, no exceptions.
All cancelled orders placed on hatching eggs will be charged a cancellation fee of 25% of the total purchase. This is only applicable to unfulfilled orders. Financial compensation will not be provided to hatching egg orders that have been fulfilled, in transit or delivered.
There is a lot of behind the scenes labor that goes into every single order and even more so when one is cancelled. This is a fee for that labor. This cancellation/change fee applies as soon as you complete your purchase so please be confident with your order before you place it. If you have questions, ask!
Local Pickup:
Pick-up will be arranged once your order has been placed at the designated local location. Coming to our Farms for attempting to shop/pickup will be denied services and you will forfeit 100% of the order and costs. No exceptions as this is a direct endangerment & security risk to your BioSecurity and ours. ALL orders that have chosen 'Local Pickup' are considered 'sale is final' for any and all of the purchase. There is no guarantee provided for local pickup orders for any chicks regardless of amount purchased.
Sales, discounts or specials:
Though we automate a lot of our website, coupons and specials if/when we have them. Should a coupon code need to be entered it is your responsibility to apply at checkout, and clearly have a summary of the checkout before purchasing. If a coupon code was missed during checkout, no refund shall be given. You may also contact us if you need help ordering.
Contact Info:
Our farm has only 250 breeders, we sell from what is collected and hatched here on the farm. Due to the great demand for our quality and rarity of eggs and chicks there is often a wait in most cases. We fill orders as quickly as eggs and chicks are available. Feel free to call 602-699-4204 with any questions. Email: Rooster@AzChickens.com
