Quail

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Frequently Asked Questions

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Do you offer a live-arrival guarantee for quail?

Yes, shipped quail are covered by a live-arrival guarantee that focuses on birds that do not survive up to the point of delivery when properly documented. If any quail arrive dead, contact us right away with photos of the losses, box, and label so we can determine whether a refund, store credit, or reshipment is appropriate under current policy and availability.

How are live quail shipped and what should I expect?

Live quail are raised at our Texas farm and shipped via USPS Priority or Express-level services in sturdy boxes with enough age and body condition to handle transit, usually around 6 weeks for adults. They often arrive thirsty and hungry but otherwise bright, so have water and high-protein game bird feed ready immediately on arrival.

How does shipping work for live birds and eggs?

Most live birds and hatching eggs ship via USPS using Priority or Express-level services between Monday and Wednesday so they arrive as quickly as possible. We pack birds and eggs in purpose-built boxes with appropriate padding and insulation, and ship during safe weather windows so your order spends minimal time in transit.

Can I pick up baby chicks or quail in person?

Baby chicks and quail are hatched and raised at our Texas farm and are shipped to your local post office rather than picked up at the farm or Arizona meetups. This separation allows each farm to specialize and lets us ship year-round more safely, especially during Arizona’s extreme summer heat.

Do you offer refunds or returns on live animals after they arrive?

Live animal purchases are not returnable and are generally not refunded once birds have shipped or arrived because of the biological risks and handling involved. Instead, we use a combination of live-arrival guarantees, store credit, and replacement options for documented issues that fall within our posted policies and timeframes.